We have several customers who have Kerio/GFI/Endian equipment but no monthly/annual contract with MacSOS.
Usually these clients need configuration changes, monitoring of problems created by the UTM itself.
That's why we created this remote assistance package, which includes all the necessary configurations and backups of your UTM/Firewall for one year.
This package does not include any hardware or on-site travel. Assistance is completely remote.
- Treatment and verification of weekly backups.
- Creation of new users for the VPN
- UTM/Firewall upgrades
- Verification of UTM/Firewall Logs
- Changing some configuration necessary for proper functioning
- Technical support in the proper use and configuration of UTM/Firewall
- Opening of support tickets in the manufacturer's assistance.
